Terms & Conditions

Making a Purchase

In this agreement, unless the context requires otherwise, the following terms shall have the following meanings:
"Supplier" shall mean Vapour Trail,.

"Goods" means the goods or services supplied Vapour Trail,.
"Customer" means the person or company who purchases or agrees to purchase goods or services from Vapour Trail,.


These terms and conditions of sale apply to all goods supplied by the Supplier.

No contract exists between the Customer and the Supplier for the sale of any goods or services until the Supplier has received and accepted the Customer's order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a binding legal contract between Supplier and Customer.

An acknowledgement of the Customer's order will be sent to via e-mail or post but acceptance of Customer's offer to buy the Goods will not take place until after Customer payment is taken and Customer receives confirmation of payment. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.

The Supplier may change these terms and conditions of sale without notice in relation to future sales.
The contract is subject to Customer's right of cancellation.
The Supplier reserves the right the decline any order for any reason.

Description of the Goods

The description and price of the goods will be as shown on the Supplier's website and will be subject to confirmation following completion of Customer enquiry prior to order.

The goods are subject to availability. On receipt of an enquiry from Customer, the Supplier will contact to discuss the enquiry and inform on the availability of Goods.


Every effort is made to ensure that prices shown on the Supplier's website are accurate. Prices are subject to confirmation following completion of customer enquiry and prior to order. If an error is found in the enquiry, the Supplier will inform the Customer as soon as possible.
Prices quoted are inclusive of VAT.

Vapour Trail, endeavours to deliver without charge. Delivery charges will be confirmed upon order.


The Supplier accepts Visa, MasterCard, American Express & Delta cards as well as bank transfer. Payment shall be due before the delivery date.
No delivery will occur until cleared funds are received.

When confirmation of Customer enquiry is received by the Customer, this is to indicate that we have received the enquiry. It does not indicate that a contract exists between us. We will contact the Customer after receipt of enquiry. Only upon subsequent order via telephone, fax, or in person will we indicate acceptance of the Customer order.

Shipping And Handling

Vapour Trail, endeavours to deliver all orders without charge. Delivery charges may be made for small orders, excessively heavy consignments, or non UK mainland addresses. Any charges will be confirmed by the Supplier prior to order.

Delivery Schedule

Orders placed before 12:00 noon on a working day (Monday to Friday excluding public holidays) will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all items are in stock.
Next day delivery is a next working day delivery. Saturday delivery can be arranged at an additional fee.

The goods ordered by the Customer will be delivered to the delivery/shipping address given at the time of order.
If delivery cannot be made to the Customer's delivery/shipping address for reasons under the Supplier's control, the Supplier will inform the Customer as soon as possible and refund or re-credit Customer for any sum that has been paid by or debited from Customer's account for delivery.

If Customer fails to take delivery because Customer has cancelled his contract under the Distance Selling Regulations 2000, the Supplier shall refund or re-credit the Customer within 30 days any sum that has been paid by Customer or debited from Customer credit card for the goods less any expenses incurred for failed delivery.

Every effort will be made to deliver the goods as soon as possible after Customer order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by Customer through reasonable or unavoidable delays in delivery.


The goods are at Customer's risk from the time of delivery.
Ownership of the goods shall not pass from the Supplier to the Customer until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:

The Supplier shall be entitled to recover payment for the goods notwithstanding that ownership of any of the goods has not passed from the Supplier.

Back Orders

If the Customer's ordered item is not in stock, the Supplier will back order it. the Customer will be emailed with the option to cancel the order if the Customer prefers not to wait for the backordered items.

Tax Charges

VAT at 20% is included in prices.

Credit Card Security

The Supplier reserves the right to make any security checks it deems appropriate to verify the details of the Customer prior to despatch of any Goods. If, for any reason, the Supplier is not satisfied with the outcome of security checking procedures, the Customer order will be cancelled.



All goods supplied by the Supplier are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect the Customer's statutory rights as a consumer. See Returns Policy below for detail on specific terms.
This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier's instructions, or any alteration or repair carried out without the Supplier's approval.

If the goods supplied to the Customer are damaged on delivery, the Customer should notify the Supplier in writing via the email address or fax number shown below within 48 hours.

If the goods supplied to the Customer develop a defect while under warranty or you have any other complaint about the goods, the Customer should notify the Supplier in writing via the email address or fax number shown below, as soon as possible, but in any event within 7 days of the date the Customer discovered or ought to have discovered the damage, defect or complaint.

Limitation of Liability: The Supplier's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods.

Customer's right to cancellation

The Customer has the right to cancel the contract at any time up to the end of 7 working days after receipt of goods.
To exercise Customer's right of cancellation, the Customer must give written notice to the Supplier by letter or via email, giving details of the goods ordered and any order reference. Notification by phone is not sufficient.

If the Customer exercises right of cancellation after the goods have been delivered, the Customer will be responsible for returning the goods to the Supplier at Customer's own cost. The goods must be returned to the address above or the address given on the Returns RMA form. The Customer must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

Once the Customer has notified the Supplier of cancellation of the contract, the Supplier will refund or re-credit the Customer within 20 days from receipt of the returned goods for any sum that has been paid by the Customer or debited from the Customer's credit card for the goods.

If the Customer does not return the goods as required, the Supplier may charge the Customer a sum not exceeding the direct costs of recovering the goods.

The Supplier may charge a restocking fee for items returned that are not in a suitable condition.

Supplier's right to cancellation

If for reasons beyond our reasonable control, including but not limited to an inability or failure on the part of the manufacturers or suppliers of the goods to supply the goods to us, the Supplier is unable to supply the goods to the Customer, the Supplier may cancel the agreement at any time before the goods are delivered by giving notice to the Customer. The Supplier shall promptly repay to the Customer any sums paid by the Customer or on the Customer's behalf under or in relation the agreement. The Supplier shall not be liable for any other loss or damage whatever arising from such cancellation.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01204 467459 or fax us on 01204 494477 or write to us at Unit 4, The Studios, 322 Chorley Old Road, BOLTON, Lancashire, BL1 4JU, United Kingdom

Privacy Policy

Vapour Trail, do not disclose Customer's information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

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